SUCCESS STORIES
The Story
Fino Payments Bank grappled with challenges stemming from its expanding business operations. The growing inventory posed difficulties in efficient tracking and management. The existing manual order processing system, reliant on email and SMS, proved error-prone and lacked a centralized tracking mechanism. Additionally, merchants faced hurdles in logging and monitoring grievances due to the absence of a dedicated digital platform, resulting in a fragmented and time-consuming resolution process.
Impact of SapphireIMS
SapphireIMS introduced two modules, "Fino Kosh" for Order Management and "Fino Sahyog" for Grievance Management, addressing these challenges.
Fino Kosh Features
• Fulfillment of orders using both RAW and pre-printed cards.
• Real-time tracking of orders, from logging to dispatch, providing crucial information in one place.
• Inventory acknowledgment and management, including hotlisting lost or faulty cards.
• Periodic confirmation of kits through PMS activities.
Fino Sahyog Features
• Tracking of grievance tickets with various filter options.
• Provision to reopen tickets for merchant dissatisfaction.
KEY BENEFITS
Efficiency and Convenience
Merchants now have a unified platform, reducing the need for multiple emails and follow-ups. Fino Kosh streamlines the entire order lifecycle, while Fino Sahyog simplifies grievance resolution.
Compliance Management
2.SapphireIMS ensures adherence to RBI guidelines, providing essential reports efficiently.
Inventory Management
Overcoming the challenge of handling a massive inventory, SapphireIMS processes orders and reports seamlessly.
Reduced Processing Time
Order processing time is halved, moving from email and SMS-based systems to the efficient SapphireIMS platform.
User-Friendly Interface
Fino Kosh and Sahyog offer a user-friendly interface, providing merchants with a quick and convenient way to manage their tasks.
Conclusion
SapphireIMS has seamlessly integrated into Fino Payments Bank, becoming an integral part of their operations. By addressing challenges related to inventory, order processing, and grievance management, SapphireIMS has significantly enhanced efficiency, reduced processing times, and contributed to a positive and streamlined experience for both Fino and its merchants. The platform's robust features have not only met but exceeded the expectations, establishing SapphireIMS as a crucial component in Fino's operational landscape. "
