Fino Payments Bank grappled with challenges stemming from its expanding business operations. The growing inventory posed difficulties in efficient tracking and management. The existing manual order processing system, reliant on email and SMS, proved error-prone and lacked a centralized tracking mechanism. Additionally, merchants faced hurdles in logging and monitoring grievances due to the absence of a dedicated digital platform, resulting in a fragmented and time-consuming resolution process.
Impact of SapphireIMS
SapphireIMS introduced two modules, "Fino Kosh" for Order Management and "Fino Sahyog" for Grievance Management, addressing these challenges.
SapphireIMS has seamlessly integrated into Fino Payments Bank, becoming an integral part of their operations. By addressing challenges related to inventory, order processing, and grievance management, SapphireIMS has significantly enhanced efficiency, reduced processing times, and contributed to a positive and streamlined experience for both Fino and its merchants. The platform's robust features have not only met but exceeded the expectations, establishing SapphireIMS as a crucial component in Fino's operational landscape. "