IT Service Management

Delight your Customers with Predictable Service Delivery…

SapphireIMS ITSM simplifies and consolidates IT service management processes, including incident, problem, change, and Service management. It helps you align IT services with your business goals, resulting in improved efficiency, reduced outages, and happier customers.


Highlights of Our Product

Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.

SLA Mastery at Your Fingertips: Set, Monitor, Succeed.

Unlock Paperless Approval Management with Ease.

Gather end-user feedback to ensure customer satisfaction and delight.


Product Modules

Incident Management

Prioritizing Uninterrupted Business Performance… At SapphireIMS, our Incident Management solution is focused on restoring services and maintaining business continuity. With the ability to communicate through channels including a self-service portal, web interface, telephone, e-mails and SMS, it optimizes IT operations.

Service Request Management

Enhancing Efficiency, User Satisfaction and Cost Effectiveness… SapphireIMS Request Fulfilment module ensures efficient IT operations, supporting a variety of services. Our meticulously designed process aims to elevate the employee experience, enhance productivity, and maintain fiscal responsibility by preventing inefficiencies and unnecessary spending

Change Management

Improve Operations and Minimize Impact on Service Quality… SapphireIMS Change Management module is your reliable guide for smooth service transitions, ensuring quality and reducing risks throughout IT infrastructure changes. The platform is designed for all types of changes, from problem-solving to improvement initiatives. We simplify the process for authorised, successful, and low-risk changes.

Problem Management

Your Root Cause Resolution Partner for Seamless Operations… SapphireIMS Problem Management identifies and addresses core causes of recurrent incidents, proactively enhancing operations, ensuring user satisfaction, and minimizing disruptions in IT service management. This robust procedure ensures continuous business operations in support of incident management.


Key Features of Our Product

Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.

Effortless Deployment Excellence

Pink Verify certified


Built-in intelligence to analyze and recommend appropriate action

Context-aware and Automation enabled

Extreme Flexibility and Low code configuration

Low code

Seamlessly Integrate, Digitize and automate any process easily and effectively

Flexible and configurable platform

Implement granular access control, enabling role-based, unit-based, and department-based security levels

Robust Access Control

Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.

Advanced Analytics

Empower Stakeholders with Real-Time Updates, Anytime, Anywhere

Omni-Channel Access






Contact Us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Contact Us

Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.

Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 /

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