Enterprise Service Management

Agility for every business process…

SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.


Highlights of Our Product

Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.

SLA Mastery at Your Fingertips: Set, Monitor, Succeed.

Unlock Paperless Approval Management with Ease.

Gather end-user feedback to ensure customer satisfaction and delight.


Product Modules

HR Helpdesks

Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.

Finance Helpdesk

Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.


Key Features of Our Product

Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.

Effortless Deployment Excellence

Scale effortlessly to any business process and offices globally.

Affordable & Scalable:

Built-in intelligence to analyze and recommend appropriate action

Context-aware and Automation enabled

Extreme Flexibility and Streamlined Low-Code Configuration

Low code

Seamlessly Integrate, Digitize and automate any process easily and effectively

Flexible and configurable platform

Implement granular access control, enabling role-based, unit-based, and department-based security levels

Robust Access Control

Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.

Advanced Analytics

Empower Stakeholders with Real-Time Updates, Anytime, Anywhere

Omni-Channel Access






Contact Us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Contact Us

Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.

Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com

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