Enterprise Service Management
Agility for every business process…
SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.
highlights
Highlights of Our Product
Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.
SLA Mastery at Your Fingertips: Set, Monitor, Succeed.
Unlock Paperless Approval Management with Ease.
Gather end-user feedback to ensure customer satisfaction and delight.
modules
Product Modules
HR Helpdesks
Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.
Finance Helpdesk
Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.
KEY FEATURES
Key Features of Our Product
Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.
Effortless Deployment Excellence
Scale effortlessly to any business process and offices globally.
Affordable & Scalable:
Built-in intelligence to analyze and recommend appropriate action
Context-aware and Automation enabled
Extreme Flexibility and Streamlined Low-Code Configuration
Low code
Seamlessly Integrate, Digitize and automate any process easily and effectively
Flexible and configurable platform
Implement granular access control, enabling role-based, unit-based, and department-based security levels
Robust Access Control
Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.
Advanced Analytics
Empower Stakeholders with Real-Time Updates, Anytime, Anywhere
Omni-Channel Access
About SapphireIMS
SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.
Contact Us
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.
Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com
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