Your Journey to Delightful Service…

SapphireIMS Customer Service Management transforms interactions into extraordinary experiences. Elevate customer satisfaction with seamless issue resolution, intelligent analytics, and omnichannel support. Revolutionize your customer service approach with SapphireIMS.


Highlights of Our Product

Instant answers at your fingertips: Explore a searchable hub for articles and FAQs.

SLA Mastery at Your Fingertips: Set, Monitor, Succeed.

Unlock Paperless Approval Management with Ease.

Effortless service requests and transparency: Your portal to explore and manage services.


Product Modules

Customer Feedback and Surveys

Elevate Satisfaction with Intelligent Customer Feedback… SapphireIMS introduces Customer Feedback and Surveys, amplifying customer insights. Capture sentiments, refine strategies, and elevate satisfaction with intelligent feedback. Transform input into a catalyst for continuous improvement.

Customer Self-Service

Empower users, elevate satisfaction, and streamline support… SapphireIMS Customer Self-Service provides instant access to information, redefining service interactions. Its intuitive capabilities help organizations improve the customer experience, reduce support costs, and increase efficiency.


Key Features of Our Product

Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.

Effortless Deployment Excellence

Scale effortlessly to any business process and offices globally.

Affordable & Scalable:

Built-in intelligence to analyze and recommend appropriate action

Context-aware and Automation enabled

Extreme Flexibility and Streamlined Low-Code Configuration

Low code

Seamlessly Integrate, Digitize and automate any process easily and effectively

Flexible and configurable platform

Implement granular access control, enabling role-based, unit-based, and department-based security levels

Robust Access Control

Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.

Advanced Analytics

Empower Stakeholders with Real-Time Updates, Anytime, Anywhere

Omni-Channel Access






Contact Us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Contact Us

Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.

Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 /

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