Enterprise Service Management
Agility for every business process…
SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.
highlights
Highlights of Our Product
Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.
SLA Mastery at Your Fingertips: Set, Monitor, Succeed.
Unlock Paperless Approval Management with Ease.
Gather end-user feedback to ensure customer satisfaction and delight.
modules
Product Modules
HR Helpdesks
Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.
Finance Helpdesk
Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.
KEY FEATURES
Key Features of Our Product
Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.
Effortless Deployment Excellence
Scale effortlessly to any business process and offices globally.
Affordable & Scalable:
Built-in intelligence to analyze and recommend appropriate action
Context-aware and Automation enabled
Extreme Flexibility and Low code configuration
Low code
Seamlessly Integrate, Digitize and automate any process easily and effectively
Flexible and configurable platform
Implement granular access control, enabling role-based, unit-based, and department-based security levels
Robust Access Control
Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.
Advanced Analytics
Empower Stakeholders with Real-Time Updates, Anytime, Anywhere
Omni-Channel Access
Enterprise Service Management
Agility for every business process…
SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.
highlights
Highlights of Our Product
Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.
SLA Mastery at Your Fingertips: Set, Monitor, Succeed.
Unlock Paperless Approval Management with Ease.
Gather end-user feedback to ensure customer satisfaction and delight.
modules
Product Modules
HR Helpdesks
Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.
Finance Helpdesk
Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.
Change Management
Improve Operations and Minimize Impact on Service Quality… SapphireIMS Change Management module is your reliable guide for smooth service transitions, ensuring quality and reducing risks throughout IT infrastructure changes. The platform is designed for all types of changes, from problem-solving to improvement initiatives. We simplify the process for authorised, successful, and low-risk changes.
Problem Management
Your Root Cause Resolution Partner for Seamless Operations… SapphireIMS Problem Management identifies and addresses core causes of recurrent incidents, proactively enhancing operations, ensuring user satisfaction, and minimizing disruptions in IT service management. This robust procedure ensures continuous business operations in support of incident management.
KEY FEATURES
Key Features of Our Product
Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.
Effortless Deployment Excellence
Scale effortlessly to any business process and offices globally.
Affordable & Scalable:
Built-in intelligence to analyze and recommend appropriate action
Context-aware and Automation enabled
Extreme Flexibility and Low code configuration
Low code
Seamlessly Integrate, Digitize and automate any process easily and effectively
Flexible and configurable platform
Implement granular access control, enabling role-based, unit-based, and department-based security levels
Robust Access Control
Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.
Advanced Analytics
Empower Stakeholders with Real-Time Updates, Anytime, Anywhere
Omni-Channel Access
About SapphireIMS
SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.
Contact Us
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.
Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com
Copyrights © Tecknodreams 2024. All rights reserved.
About SapphireIMS
SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.
Contact Us
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.
Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com
Copyrights © Tecknodreams 2024. All rights reserved.