CUSTOMER SERVICE MANAGEMENT
Your Journey to Delightful Service…
SapphireIMS Customer Service Management transforms interactions into extraordinary experiences. Elevate customer satisfaction with seamless issue resolution, intelligent analytics, and omnichannel support. Revolutionize your customer service approach with SapphireIMS.
highlights
Highlights of Our Product
Instant answers at your fingertips: Explore a searchable hub for articles and FAQs.
SLA Mastery at Your Fingertips: Set, Monitor, Succeed.
Unlock Paperless Approval Management with Ease.
Effortless service requests and transparency: Your portal to explore and manage services.
modules
Product Modules
Customer Feedback and Surveys
Elevate Satisfaction with Intelligent Customer Feedback… SapphireIMS introduces Customer Feedback and Surveys, amplifying customer insights. Capture sentiments, refine strategies, and elevate satisfaction with intelligent feedback. Transform input into a catalyst for continuous improvement.
Customer Self-Service
Empower users, elevate satisfaction, and streamline support… SapphireIMS Customer Self-Service provides instant access to information, redefining service interactions. Its intuitive capabilities help organizations improve the customer experience, reduce support costs, and increase efficiency.
KEY FEATURES
Key Features of Our Product
Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.
Effortless Deployment Excellence
Pink Verify certified
Compliant
Built-in intelligence to analyze and recommend appropriate action
Context-aware and Automation enabled
Extreme Flexibility and Low code configuration
Low code
Seamlessly Integrate, Digitize and automate any process easily and effectively
Flexible and configurable platform
Implement granular access control, enabling role-based, unit-based, and department-based security levels
Robust Access Control
Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.
Advanced Analytics
Empower Stakeholders with Real-Time Updates, Anytime, Anywhere
Omni-Channel Access
CUSTOMER SERVICE MANAGEMENT
Your Journey to Delightful Service…
SapphireIMS Customer Service Management transforms interactions into extraordinary experiences. Elevate customer satisfaction with seamless issue resolution, intelligent analytics, and omnichannel support. Revolutionize your customer service approach with SapphireIMS.
highlights
Highlights of Our Product
Instant answers at your fingertips: Explore a searchable hub for articles and FAQs.
SLA Mastery at Your Fingertips: Set, Monitor, Succeed.
Unlock Paperless Approval Management with Ease.
Effortless service requests and transparency: Your portal to explore and manage services.
modules
Product Modules
Customer Feedback and Surveys
Elevate Satisfaction with Intelligent Customer Feedback… SapphireIMS introduces Customer Feedback and Surveys, amplifying customer insights. Capture sentiments, refine strategies, and elevate satisfaction with intelligent feedback. Transform input into a catalyst for continuous improvement.
Customer Self-Service
Empower users, elevate satisfaction, and streamline support… SapphireIMS Customer Self-Service provides instant access to information, redefining service interactions. Its intuitive capabilities help organizations improve the customer experience, reduce support costs, and increase efficiency.
Change Management
Improve Operations and Minimize Impact on Service Quality… SapphireIMS Change Management module is your reliable guide for smooth service transitions, ensuring quality and reducing risks throughout IT infrastructure changes. The platform is designed for all types of changes, from problem-solving to improvement initiatives. We simplify the process for authorised, successful, and low-risk changes.
Problem Management
Your Root Cause Resolution Partner for Seamless Operations… SapphireIMS Problem Management identifies and addresses core causes of recurrent incidents, proactively enhancing operations, ensuring user satisfaction, and minimizing disruptions in IT service management. This robust procedure ensures continuous business operations in support of incident management.
KEY FEATURES
Key Features of Our Product
Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.
Effortless Deployment Excellence
Pink Verify certified
Compliant
Built-in intelligence to analyze and recommend appropriate action
Context-aware and Automation enabled
Extreme Flexibility and Low code configuration
Low code
Seamlessly Integrate, Digitize and automate any process easily and effectively
Flexible and configurable platform
Implement granular access control, enabling role-based, unit-based, and department-based security levels
Robust Access Control
Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.
Advanced Analytics
Empower Stakeholders with Real-Time Updates, Anytime, Anywhere
Omni-Channel Access
About SapphireIMS
SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.
Contact Us
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.
Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com
Copyrights © Tecknodreams 2024. All rights reserved.
About SapphireIMS
SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.
Contact Us
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.
Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com
Copyrights © Tecknodreams 2024. All rights reserved.