Business Agility Starts Here

Lead your digital journey by making your business agile

Customer First, Customer Second - That's Our Culture

This is what our clients say every time they get in contact with any person at SapphireIMS. Client centricity has been playing and continues to play a huge role in our product innovation, design and development.

SapphireIMS is an ITIL 2011 certified enterprise grade service management system that makes your business agile. Good companies ensure that their core processes are efficient. Great companies go a step beyond and ensure that all their non-core business processes follow the same efficiencies. Today’s business environment demands that all business functions work collaboratively. Even a single function lagging behind can drag the entire organization back.

SapphireIMS makes businesses agile through a modular and easy to implement suite of products, such as ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Business Service Monitoring and Service Lifecycle Management. Our Healthcare Service Management solution is specifically designed for the needs of the healthcare industry.

SapphireIMS is the product suite of Tecknodreams, a software product company headquartered in Bangalore, India. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations. The company has a strong R&D team and the product is backed by a support and professional services team to help customers realize business benefits. SapphireIMS has a strong partner network through strategic association with leading system integrators and managed services providers.

Keeping the customers’ businesses at the heart of our approach and adapting to their needs has won us the confidence of customers.

Create Superior Customer Experiences

Create Shared Value and Wealth

Meaningful Innovation

Empowerment at Every Level

Integrity Led Actions

Respect for the Individual

Why Clients Choose SapphireIMS?


Seamless Integration

Our solution is natively integrated with all modules along with solution extensions and Integration framework for Enterprise Infra, HIS, ERP, HRMS etc.

Extreme Flexibility

Be it our workflow engine, data models, forms, SLA and notifications, is configurable the way your business demands it.

Context Aware Decisions

Not every situation in your business to be handled similarly. Our solutions are intelligent to take right path based on the context.

Omnichannel Interactions

You may interact with our solution through Web, Mobile App, email, SMS or even through your enterprise application.

Insights on the Go

We not only provide insights through analytics  and dashboards, we do also provide the intelligent data points at every stage of the process.

Partner to Trust

We focus beyond product sales. Our Consultative Implementation services, Product Support  and Managed Services would ensure best returns always.

Take SapphireIMS for a Spin

See for yourselves why over 500 global customers trust SapphireIMS.

Professional Services

Realize Maximum Value from Our Solutions

Managed Services

Optimize Your Resources and Improve ROI

Training & Certifications

Learn Everything and More about SapphireIMS Solutions

About Us

Lead your digital journey by making your business agile


Partnership For all Opportunities


Leadership driving the customer-centric culture


Come join us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

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Find Us

Bangalore, India
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.

Phone No. :+91 80 4650 7400
Sales :+91 80 4650 7422 /

Call Now +91 80 4650 7422ContactDemo