Deliver Cost Effective and Agile Services
SapphireIMS Service Lifecycle Management Solution
Deliver Right. Deliver First.
Delivering superior customer service with lowest possible cost is the strategic goal for any product or service organization. What these organizations need is a holistic solution that manages entire service lifecycle.
SapphireIMS offers a comprehensive solution covering the entire service lifecycle for customer experience and profit management. Our Service Lifecycle Management (SLM) solution is highly adaptable and it digitalizes your delivery process and enables you to “Walk the Talk” with your customers.
The analytics and automation led solution enables you to drive non-linearity in your services by efficiently deploying technologies for proactive monitoring, remote diagnosis, IoT extensions, cloud and mobility.
Know Your Customer
Module Features:
- Customer onboarding & offboarding
- Customer data management
- Product catalogue
- Install base
- Warranty, contracts and entitlements
Customer Service Portal
Module Features:
- Service catalog
- Self service
- Alerts and notifications
Service Management
Module Features:
- Helpdesk and technical support
- Break fix support / repair services
- Preventive maintenance scheduler
- Installation services
- Field service operations
- Service level management
- Knowledge management
- CSAT management
Spare Parts Management
Module Features:
- Parts catalogue
- Parts request management
- Parts issue and return
- Parts inventory and operations
- Parts repair
Quality and Governance
Module Features:
- Quality library
- SOP repository
- Master data management
- Action tracker
- RCA tracker
- KPI tracker
Technology Extensions
Module Features:
- Remote access and diagnostics
- Proactive monitoring
- IoT extensions
