Achieve 50% cost reduction by automating your businesses processes
%
Reduction in Manual Processes and Bandwidth
%
Improvement in Personnel Productivity
%
Reduction in Process and People Costs
%
Improvement in Service Delivery
SapphireIMS Enterprise Service Management
Agility for every business process
Agility is essential to your core business. It is equally critical for the other business processes and functions too. Today’s modern business and work environment needs all functions to collaborate and work efficiently. Each function working at different efficiency levels and costs will slow down the entire organization. ERPs can be leveraged, but they are rigid to adapt and implementation costs are prohibitive.
SapphireIMS Enterprise Service Management (ESM) solution digitizes and automates the work processes that can double your efficiencies and cut cost by over 50% making your business agile. Our solution breaks the silos and reaches to all your functions (core and non-core), brings every process on same platform and same data model to deliver integrated process and insights.
SapphireIMS Enterprise Service Management Features
One Solution
Affordable & Scalable
Flexible and configurable platform
No more silos
Context aware and Automation enabled
Omnichannel Access
Enterprise Service Management Modules
HR Service Management
Module Features:
- Employee profile
- Service requests
- Letter requests
- Policies and clarifications
- No-due clearance
Cross Functional Process
Module Features:
- Employee Onboarding
- Employee Off boarding
- Employee Movement
- Vendor Onboarding
- Event Management Requests
Facility and Operations
Module Features:
- Maintenance operations
- Preventive maintenance scheduler
- Vendor operations management
- Office stationary requests
- Workplace allocation
- Energy consumption tracker
Financial Services Management
Module Features:
- Claims and reimbursements
- Advances and loans
- PF / VPF queries
- Tax relates queries
Security and Access Service Management
Module Features:
- Access control
- Gate pass
- Employee ID card management
- Vehicle pass
Travel and Hospitality Service Management
Module Features:
- Travel management
- Accommodation management
- Transport requests
