Be 3X Faster.

Digitize and Automate your Back Office Business Functions.

72 Hours is all it takes to implement our solutions and start seeing the benefits. The ready-to-implement solutions are pre-built with the ITIL-based processes and are fully compliant.


Products that Empower Millions of People Around the World.  

ITIL Service Desk

Supercharge Your Employee Efficiency with ITIL based Service Desk.

Know More++

Enterprise Asset Management

Know Your Assets, Get 100 % Visibility and Save Over 40% of Costs

Know More++

Business Service Monitoring

Intelligent and Proactive Monitoring of your IT Infrastructure

Know More++

Healthcare Service Management

Clinical Approach to Making Healthcare Agile and Modern.

Know More++

Enterprise Service Management

Achieve 50% cost reduction by automating your businesses processes

Know More++

Service Lifecycle Management

Deliver Cost Effective and Agile Services across your organization

Know More++


What You Get

Available on the Cloud and On-Premise Models

Seamless Integration into your Existing Infrastructure

Customer Success Program that ensures Maximum ROI

Ready-to-Use Solution with Pre-Built ITIL-based Templates

24X7 World-Class Support by Certified Experts

Feature Rich Dashboards for Efficient Decisions

Robust Knowledge Base and Documentation

Built In Analytics for Real-Time Insights and Analysis


Watch It In Action


Point of View

Why Should I Focus on Back Office in the Digital Front Office World?  

Yup. That’s a common question we get. Enterprises have spent most part of the last decade digitizing and transforming their front office. The reason? Well, they felt that front office transformation is critical to improve the customer experience and scale rapidly. While it is true to a certain extent a true digital transformation is incomplete without digitizing and automating the back-office operations.

"This software has all the required features..

Pradeep S, Sr.Vice President – IT, Hospital & Health Care

"Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement"

Aasif K, Senior Manager – Services

"We are using this product for last 2 years. We could able to save 80% human efforts & of course cost"

Santosh D, Associate Vice President, Computer Software

"SapphireIMS has become backbone of our NOC services."

Rohit A, Product Manager, Information Technology and Services

"Sapphire application is good for Asset Management"

Deepak J, Asset Manager, Information Technology and Services

Read More Reviews at:

Sachin Gopal, Head IT, Ittiam Systems Pvt. Ltd.

SapphireIMS is a must have application for any organization. Highly recommend.

“With help from SapphireIMS world-class support champions, we have also extended the process to areas like archival and escrow. In two months we achieved 97% SLA from a mere 64%. ”

Kaspar Joseph, Asst.General Manager – IT, AVTEC Ltd.

“The amount of time spent on the manual collation of data has come down substantially”

“SapphireIMS with an integrated Service Desk and Asset Management, allowed us to model the processes using its flexible workflow engine and the ready-to-use components simplified the implementation. The amount of time spent on the manual collation of data has come down substantially and all data is available on dashboards for intuitive analysis.”

V. Sendil Kumar, Vice President – IT, Shriram Value Services Ltd.

With this product, our TAT has come drastically down.

“SapphireIMS helped us to achieve our primary business goals and streamlined our IT service support process efficiently. The product support & escalation engagement has been functioning well to ensure timely-resolutions. ”


Over 500+ Enterprises Across the World Trust SapphireIMS


We’ve Got A Plan That Works For You

Write to us to know the pricing details and all the workings.

Get a Free Trial

Write to us today to get a free trial and to take our solution for a spin. 

Take SapphireIMS for a Spin

See for yourselves why over 500 global customers trust SapphireIMS.

Professional Services

Realize Maximum Value from Our Solutions

Managed Services

Optimize Your Resources and Improve ROI

Training & Certifications

Learn Everything and More about SapphireIMS Solutions

About Us

Lead your digital journey by making your business agile


Partnership For all Opportunities


Leadership driving the customer-centric culture


Come join us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Copyrights © Tecknodreams 2023. All rights reserved. Terms and Conditions

Find Us

Bangalore, India
Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.

Phone No. :+91 80 4650 7400
Sales :+91 80 4650 7422 /

Call Now +91 80 4650 7422ContactDemo