Be 3X Faster.
Digitize and Automate your Back Office Business Functions.
72 Hours is all it takes to implement our solutions and start seeing the benefits. The ready-to-implement solutions are pre-built with the ITIL-based processes and are fully compliant.
Products
Products that Empower Millions of People Around the World.
ITIL Service Desk
Supercharge Your Employee Efficiency with ITIL based Service Desk.
Enterprise Asset Management
Know Your Assets, Get 100 % Visibility and Save Over 40% of Costs
Business Service Monitoring
Intelligent and Proactive Monitoring of your IT Infrastructure
Healthcare Service Management
Clinical Approach to Making Healthcare Agile and Modern.
Enterprise Service Management
Service Lifecycle Management
Features
What You Get
Available on the Cloud and On-Premise Models
Seamless Integration into your Existing Infrastructure
Customer Success Program that ensures Maximum ROI
Ready-to-Use Solution with Pre-Built ITIL-based Templates
24X7 World-Class Support by Certified Experts
Feature Rich Dashboards for Efficient Decisions
Robust Knowledge Base and Documentation
Built In Analytics for Real-Time Insights and Analysis
Video
Watch It In Action
Point of View
Why Should I Focus on Back Office in the Digital Front Office World?
Yup. That’s a common question we get. Enterprises have spent most part of the last decade digitizing and transforming their front office. The reason? Well, they felt that front office transformation is critical to improve the customer experience and scale rapidly. While it is true to a certain extent a true digital transformation is incomplete without digitizing and automating the back-office operations.
Read More Reviews at:
Sachin Gopal, Head IT, Ittiam Systems Pvt. Ltd.
“SapphireIMS is a must have application for any organization. Highly recommend.“
“With help from SapphireIMS world-class support champions, we have also extended the process to areas like archival and escrow. In two months we achieved 97% SLA from a mere 64%. ”
Kaspar Joseph, Asst.General Manager – IT, AVTEC Ltd.
“The amount of time spent on the manual collation of data has come down substantially”
“SapphireIMS with an integrated Service Desk and Asset Management, allowed us to model the processes using its flexible workflow engine and the ready-to-use components simplified the implementation. The amount of time spent on the manual collation of data has come down substantially and all data is available on dashboards for intuitive analysis.”
V. Sendil Kumar, Vice President – IT, Shriram Value Services Ltd.
“With this product, our TAT has come drastically down.“
“SapphireIMS helped us to achieve our primary business goals and streamlined our IT service support process efficiently. The product support & escalation engagement has been functioning well to ensure timely-resolutions. ”
Clients
Over 500+ Enterprises Across the World Trust SapphireIMS
Pricing
We’ve Got A Plan That Works For You
Write to us to know the pricing details and all the workings.
Get a Free Trial
Write to us today to get a free trial and to take our solution for a spin.