Clinical Approach to Making Healthcare Agile and Modern
Enhance Patient Safety, Experience and Loyalty
SapphireIMS Healthcare Service Management
Better Healthcare. Better Operations. Better Governance.
What makes any Healthcare organization “The Best” in the industry? Superior medical practices? Better infrastructure? Yes, but not just that. The best-in-class Healthcare organizations thrive by delivering superior efficiency and experience to all the stakeholders – patients, employees and partners.
SapphireIMS delivers a comprehensive and an agile platform to cater to every need of a Healthcare organization. Our solution digitizes and automates all your processes so that you can better manage patient complaints and feedback, record incidents in real-time, maximize bio-medical asset utilization, optimize vendor spend, improve employee productivity and be a 100% compliant to the regulations.
Our platform is flexible, configurable, scalable and can be seamlessly integrated into your existing medical management systems or ERP.
Patient Service Management
Enhance patient experience and improve loyalty
SapphireIMS helps you record and manage patient requests / feedback centrally and tracks them until closure. The platform helps you achieve high level of patient satisfaction through systemic / timely redressal of their issues / requests. In addition, you get a centralized visibility of all the issues and a unit-level operational control. The analytics helps you to monitor KPIs and take data driven decisions to pre-empt the issues.
Module Features:
- Patient Complaints Management
- Patient Request Management
- Patient Feedback Management
Healthcare Incident Management
Better Healthcare management and improve patient safety
SapphireIMS platform helps you record the incidents in real-time. The incident management process is then enforced to see the incidents are actioned. The platform escalates the issue if there is no action taken. This ensures that the issues are tracked and closed on a timely basis. During the process, the investigations, RCA, corrective and preventive actions are taken for early closure. You can use this data to notify the health authorities and be a 100% compliant to the regulations. The analytics and inbuilt intelligence pre-empts and reduces any recurrence of similar incidents.
Module Features:
- Incident Management and Reporting
- Infection Control Checklist and Audit
Bio-Medical Asset Management
Maximize asset utilization and ensure reliability
SapphireIMS is your single point solution to comprehensively manage all your biomedical assets from procurement to retirement. The platform helps you enhance reliability and ensure accuracy of the assets through scheduled calibration and preventive maintenance. You can monitor vendor performance and optimize the spend while acquiring new material or repairing the existing ones. The tracking module improves asset utilization by identifying the unused assets.
Module Features:
- Bio-Med Inventory Management
- Asset Lifecycle Management – Procure to Retire
- Asset Utilization Tracking
- Preventive Maintenance and Calibration Scheduler
- Warranty, AMC and Insurance Tracker
- Vendor Operations Management
Healthcare Facility Management
Better ROI and operational efficiency
A large chunk of Healthcare organization’s spend goes into the facility management. SapphireIMS’ comprehensive Asset and Maintenance Management solution helps you enhance the availability and efficiency of your assets and facilities. The module ensures seamless operations by monitoring vendor performance and enabling timely renewal of contracts.
Module Features:
- Facility Inventory Management
- Asset Life Cycle Management – Procure to Retire
- Energy Consumption Tracker
- Maintenance Operations
- Preventive Maintenance Scheduler
- Warranty, AMC and Insurance Tracker
- Vendor Operations Management
Employee Services
Empowered employees and improved productivity
The employee self-service portal is one platform where your employees can manage their profile data and avail services from on boarding to leave requests to expense claims. It seamlessly integrates with your enterprise infrastructure and solutions to provide best in class employee experience.
Module Features:
- Employee Onboarding & Offboarding Process
- Letter Requests
- Leave Requests
- Travel and Hospitality Services
- Expense / Claims Reimbursements
- ID Card and Access Requests
Quality and Governance
Improved governance and 100% regulatory compliance
SapphireIMS platform helps you record, drive and monitor KPI’s. The real-time incident recording and asset monitoring reduces business risks and penalties due to non-compliance to standard operating procedures. The centralized visibility of all the processes improves risk management and pre-empting any incidents.
Module Features:
- Quality Library
- Operations Dashboard
- Master Data Management
- Action Tracker
- RCA Tracker
- KPI Tracker
