Enterprise Service Management

Agility for every business process…

SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.

highlights

Highlights of Our Product

Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.

SLA Mastery at Your Fingertips: Set, Monitor, Succeed.

Unlock Paperless Approval Management with Ease.

Gather end-user feedback to ensure customer satisfaction and delight.

modules

Product Modules

HR Helpdesks

Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.

Finance Helpdesk

Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.

KEY FEATURES

Key Features of Our Product

Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.

Effortless Deployment Excellence

Scale effortlessly to any business process and offices globally.

Affordable & Scalable:

Built-in intelligence to analyze and recommend appropriate action

Context-aware and Automation enabled

Extreme Flexibility and Low code configuration

Low code

Seamlessly Integrate, Digitize and automate any process easily and effectively

Flexible and configurable platform

Implement granular access control, enabling role-based, unit-based, and department-based security levels

Robust Access Control

Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.

Advanced Analytics

Empower Stakeholders with Real-Time Updates, Anytime, Anywhere

Omni-Channel Access

Enterprise Service Management

Agility for every business process…

SapphireIMS ESM transcends IT boundaries, uniting diverse functions from HR to customer service. Streamlining processes, enhancing workflows, fostering a customer-centric culture, empowering enterprises for agile, collaborative excellence in service delivery.

highlights

Highlights of Our Product

Seamlessly Navigate Issue Resolution: From Submission to Closure, Effortlessly.

SLA Mastery at Your Fingertips: Set, Monitor, Succeed.

Unlock Paperless Approval Management with Ease.

Gather end-user feedback to ensure customer satisfaction and delight.

modules

Product Modules

HR Helpdesks

Prioritizing Uninterrupted Business Performance… SapphireIMS HR Helpdesk streamlines HR-employee interactions, enhancing service delivery. An integrated interface for requests and inquiries streamlines processes, adopting efficiency and improving employee satisfaction. The user-friendly portal manages HR-related queries, updates, and issue resolution, seamlessly integrating with your existing HRMS system.

Finance Helpdesk

Enhancing Finance Inquiry Handling... Discover SapphireIMS Finance Helpdesk Solutions, the efficient way to handle a wide range of finance-related inquiries and requests for internal staff, partners, and vendors. The solution addresses a broad spectrum of topics, from salary and reimbursements to IT and document-related queries, with an emphasis on streamlining back-office operations and guaranteeing timely request handling.

Change Management

Improve Operations and Minimize Impact on Service Quality… SapphireIMS Change Management module is your reliable guide for smooth service transitions, ensuring quality and reducing risks throughout IT infrastructure changes. The platform is designed for all types of changes, from problem-solving to improvement initiatives. We simplify the process for authorised, successful, and low-risk changes.

Problem Management

Your Root Cause Resolution Partner for Seamless Operations… SapphireIMS Problem Management identifies and addresses core causes of recurrent incidents, proactively enhancing operations, ensuring user satisfaction, and minimizing disruptions in IT service management. This robust procedure ensures continuous business operations in support of incident management.

KEY FEATURES

Key Features of Our Product

Swiftly deploy with pre-built templates and workflows for every module, reducing setup time.

Effortless Deployment Excellence

Scale effortlessly to any business process and offices globally.

Affordable & Scalable:

Built-in intelligence to analyze and recommend appropriate action

Context-aware and Automation enabled

Extreme Flexibility and Low code configuration

Low code

Seamlessly Integrate, Digitize and automate any process easily and effectively

Flexible and configurable platform

Implement granular access control, enabling role-based, unit-based, and department-based security levels

Robust Access Control

Gain profound insights and visualize data from individual risk levels to the organization level, enhancing decision-making.

Advanced Analytics

Empower Stakeholders with Real-Time Updates, Anytime, Anywhere

Omni-Channel Access

Platform

Products

Industries

Services

Company

Contact Us

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Contact Us

Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.


Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com

Copyrights © Tecknodreams 2024. All rights reserved.

About SapphireIMS

SapphireIMS makes your business functions and processes agile by digitizing and automating your back-office functions.

Contact Us

Tecknodreams Software Consulting Pvt. Ltd.
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.


Phone No. : +91 80 4650 7400
Sales : +91 80 4650 7422 / sales@sapphireims.com

Copyrights © Tecknodreams 2024. All rights reserved.